Frequently Asked Questions

  1. How long does it take for my order to ship?
    In most cases, orders placed by 2:00 p.m. will ship the same business day for in stock items. You can always check the status of your items once your order has been placed.
  2. Can I get my order gift wrapped?
    Yes.  Gift wrapping is available for a charge of only $3.50 per item.  We can also include a message - Free of Charge.
  3. Can I get a delivery confirmation?
    We will update your order as the shipping process is completed.  A tracking number will be available for UPS shipments - packages can be tracked by logging onto www.ups.com.
  4. What if I want a bottle of wine added to my order?
    Simply contact or office and we will discuss what type of wines you are interested in (Metro Atlanta shipments Only).  Non-alcoholic wines/ciders can be added to any order for a charge of $7.00 per bottle - simply go to our Gourmet Products.
  5. Is The Wine Cellars secure?
    Yes. We use secure servers to protect your personal information, including your name, address, and credit card information. The Stronghold secure server is what we use and is currently the second-best selling secure server software and, in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption.

    When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant.

    Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.